Return Policy
RETURNS
*Items on sale cannot be returned.
You can file for return or exchange within 14 calendar days after receiving your original order by contacting info@puissancecouture.com. Return instructions will be send by email. The product can be returned by your own must be accompanied by the package in its original condition with the labels attached. Shipping fees are not refundable.
Additionally, returns should be shipped with a service providing a tracking number and insurance, as we are not responsible for delayed or lost packages. Any returns received without a tracking or those do not comply with the above may be denied at the discretion of Puissance®. All goods will be inspected on return. We will contact you to inform you when we receive the package. It can take up to 10 working days for the funds to appear back in your account, depending on your bank or card issuer.
INTERNATIONAL RETURNS
(For returns outside The Netherlands, Germany and Belgium.)
All returned items should be declared as a "Returns and Repairs of Dutch Merchandise" on the customs declaration; returned packages that don't have this mention on their custom declaration may not be successfully delivered to our warehouse and may incur additional fees.